Case Study: Planning New SMB Services

Client
Integrated Communications Service Provider

Challenge
Service Provider planned to launch a Hosted PBX and IP Centrex service offering targeted at Small to Medium size business. Service Provider needed Strategic Consulting and Professional Staffing assistance with Product Development, Technology Assessment, Network Design and Implementation, and defining Order Management Processes.

DataLinx Solution
• Product Definition and Market Segmentation
• Technology Assessment, Evaluation, and Selection resulted in a combination of Broadsoft/Cisco/Carrier Access VoIP system solution
• Implementation and Test including multi-LATA interconnectivity
• Order Management including E911and LNP
• Designed and Implemented Inventory and Customer Record management System

Results
The Integrated Communications Service Provider successfully launched the VoIP services in 4Q02. Target Gross Margin of 60% were met and baseline operational costs were held to a minimum.