Case Study: WorkForce Management Evaluation

Client
A Major ILEC

Challenge
DataLinx was selected to perform a complete process and system gap analysis of the current WorkForce Management and operations processes for identifying inefficiencies and opportunities for improvements.

DataLinx Solution
• Gap identification in functionality or system flows with corresponding process risk
• Operation reviews in both centers and field organizations
• High level implementation options (risk mitigation approaches)
• Systems inventory, interfaces and key data elements affected
• Business and Operational impacts of identified risks
• New and/or Updated Process Flows
• New and/or Updated System Flows and Use Cases
• Systems Architecture and Integration Roadmap
• Cost/Benefit Analysis and ROU developed
• System requirements identified and RFP developed

Results
After an in-depth analysis of the ILECs current systems, DataLinx was able to provide them with a plan that offered $40 million dollars in projected annual savings. The final report included clearly defined operational improvements resulting in significant KPI (Key Performance Indicators) efficiencies. To help make the transition to the new processes and systems smooth and successful, business support for key initiatives addressing the identified gaps was provided to the ILEC by DataLinx.