DATALINX TO PROVIDE 24/7 WORKFORCE MANAGEMENT SUPPORT TO @ROAD FOR REGIONAL COMMUNICATIONS PROVIDERS
Companies join forces to optimize field service for targeted towards improving customer satisfaction
Tarrytown, NY – November 13, 2006 – DataLinx Corporation, an innovator in Consulting, Architecture Planning, OSS/BSS, and Integration Services, has been certified to manage the Tier Two support for @Road’s TaskForce WorkForce Management System for their North American Clients. DataLinx was named the @Road TaskForce System Integrator for North America in 2004 and has continued to demonstrate its reliability, experience and domain knowledge.
The success of this first engagement prompted @Road to outsource their Tier Two support to the DataLinx team. The @road team will continue to provide Tier Three support for the TaskForce product and work very closely with the DataLinx team in knowledge transfer and expeditious problem resolution for their customers.
DataLinx delivers best in class consulting, technology and services that address critical business and operations challenges faced by service providers. The DataLinx proven methodology and field-tested experience assists service providers in the planning, development, implementation and support of efficient and scalable OSS capabilities. DataLinx professional services enable service providers to rapidly deploy new broadband services, efficiently manage mobile work forces, minimize customer churn and maintenance costs, streamline back office systems, and achieve maximum ROI on projects. DataLinx enables what’s next with a focus on rapid delivery of innovative solutions leading to measurable business value for its customers. With corporate headquarters located in Tarrytown, NY, DataLinx has additional offices located in Florida, Maryland, Ohio, Texas, Virginia, and Canada. For further information visit DataLinx at www.datalinx.net.
@Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers Mobile Resource Management solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data. @Road is headquartered in Fremont, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on @Road solutions, visit www.road.com.