|| Customer Relationship Management (CRM)
iVIEW™ - Instant View
DataLinx has developed ‘iVIEW’, a customer care application which helps businesses get an Instant View of their interactions and transactions with their customers. iVIEW dramatically increases the organization’s accountability to the customer by enabling Real-Time view to the customer’s intranet users, internet users and mobile users.
iView provides these benefits:
• Improved Customer Relationship Management by automating the management of customer issue follow-up using Instant Alerts
• Customer Care Center productivity measurement and visibility improved by providing Instant Views of employee and team progress
• Tight integration of existing automated and manual processes.
• Management of User/Team Incidents, Obligations and Transaction Histories
• SLA/Timeframes based resolution and escalation of Customer Issues
CuRe™– Customer Relationship
CuRe will help you build customer loyalty and retention by enabling you to offer world-class customer service. It provides browser based order management, service configuration, trouble management, and account management capabilities. It also contains many productivity features including a customizable, integrated service panel that allows you to aggregate information from order management, trouble management and billing all at your fingertips. In addition, it provides automated flow through billing and provisioning for select services using SimplyOn IP™.
Its features include:
• Order management designed specifically for the service provider market
• Service activation and configuration
• Management of customer service profiles
• Real time ordering of services
• Flow through provisioning with on-net and off-net service providers including Global Crossing, Raindance (formerly Evoke), Critical Path, etc. using SimplyOn IP™
• Convenient information access for CSRs - single sign-on, query multiple applications
• Automatic event management to trigger billing
• Real time integration with other application modules through the use of SimplyOn IP™
MyCS2R™ - Customer Self Service and Registration
Designed to be your customer's virtual CSR and your productivity enhancer, MyCS2R, enables your company to offer personalized, quality, customer self-service. It allows customers to order, configure, and even self-provision select services. It further enables customers to register, update and view accounts online.
The customer's information is used throughout our platform to personalize service delivery. In addition, it offers a brandable interface to allow you to “white label” or co-brand service delivery through multiple Internet channel partners.
MyCS2R features include the following:
• User logon
• Service configuration and provisioning
• Online, intelligent bill presentment
• Online trouble ticket management and reporting
• Account profile and service configuration inquiry
• Product description inquiry
• LDAP based directory services, registration, and reporting
• Real time integration with other application modules through the use of SimplyOn IP